Position Summary:
Preform installations, validations/verification and training on company’s analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.
Responsibilities
Key Accountabilities
Essential Functions:
Performs instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholdersWithin their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenanceResponsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of productsAchieves and maintains a high level of competency in technical knowledge of products ...