Application Support Technician Level 1

**Job Information**:Department Name- INFORMATION TECHNOLOGYJob Type- Full timeIndustry- TechnologyService Now Ticket- INC*******Modality- WFHWork Experience- 0-1 yearAssigned Recruiter ContactDate Opened- 06/25/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- *******Job Responsibilities and functions**- Record and classify received Incidents and undertake an immediate effort to restore a failed IT Service as quickly as possible- Log all Incident/Service Request details, allocating categorization and prioritization codes- Communicate effectively with end-users, team members, and other stakeholders, providing updates on support progress and issue resolution- Verify resolution with users and resolve Incidents in ServiceNow- Escalate Major Incidents to the Application Support Supervisor- Escalate Incidents at risk of breaching Service Level Agreement to the Application Support Supervisor.
- Assess and triage support tickets to identify basic issues tha...