Application Support Engineer

**Responsibilities**
- Handle and manage ServiceNow incidents, whether automatically generated or raised by end users
- Follow detailed workflows outlined on Confluence to resolve issues efficiently
- Escalate cases to clients and maintain clear communication with external users
- Validate data on financial organization websites, understanding the macroeconomic category for specific data
- Work with sensitive data under tight SLAs
- Engage in Incident and Change Management processes
- Maintain and update documentation as necessary
- Address non-Business as Usual (BAU) complex requests and escalations
**Requirements**:
- 2+ years of experience in Application Support
- Experience with ticketing systems such as ServiceNow
- Strong communication skills to interact with external users
- Proficient in ITIL practices
- Stress resistance and ability to work under pressure with high motivation
- B2+ English proficiency
**We offe...