Application Support Engineer — 24/7 Global Ops

Application Support Engineer

Role and Responsibilities

• Manage team ticket queue and resolve tickets in a timely manner.
• Develop and maintain accurate technical and user documentation.
• Troubleshoot minor and major system problems and, when necessary, escalates to L3 support.
• Provide global 24x7 operations support to the client and meet SLA commitments.
• Help users resolve data issues and perform system administration tasks.
• Handle user administration.
• Provide software application support under the supervision of a Senior Engineer.
• Perform analyses on software application functionality and suggest improvements.
• Ensure effective front‑end and back‑end functionality of applications.
• Consult with the software development team, internal users, and clients to improve application performance.
• Manage code migration across environments to ensure continued and synchro...