APAC Service Transformation Director - HR Services

About the role

As the APAC Service Transformation Lead, you will spearhead the evolution of our People Services function across the APAC region. This pivotal role focuses on establishing a robust service management framework, significantly enhancing employee and customer experience, and maximizing the utility of ServiceNow as our core HR service delivery platform. You will collaborate closely with regional and global teams to standardize, optimize, and continuously improve People Services, aligning with CBRE's global HR Service Transformation program and growth ambitions.

What you’ll do

• Design and embed a comprehensive service management framework for APAC People Services, including service catalogues, SLAs, KPIs, and governance.
• Establish consistent service performance measurement and drive continuous improvement initiatives to optimize service delivery.
• Champion an exceptional employee and customer experience by integrating ...