APAC Service Excellence & Ops Support Lead

F. Hoffmann-La Roche AG is seeking an APAC RCSC Service Excellence Specialist to support daily back-office operations in Petaling Jaya, Malaysia. The role involves working closely with the field team on case management, user training, and data integrity to meet service KPIs.

The ideal candidate should have a degree in Business or a related field, along with at least three years of relevant experience in service operations or quality management. This position offers opportunities for project management and knowledge development.