APAC Regional Lead, Client Banking, Data & Digital Technology (CBDDT) Production Services

0000055801 RBC Shared Services Malaysia Sdn. Bhd. • Putrajaya, Selangor • Posted June 12, 2026

About the Role

Job Description

Key Responsibilities:Application Production Support & Incident Management
  • Provide hands-on Level 2/3 production support for CBDDT applications.
  • Drive incident resolution, troubleshooting, and problem management in a high-paced environment.
  • Work closely with Change The Bank (CTB) teams to ensure a smooth transition of new features into production.
  • Lead disaster recovery planning and execution, keeping internal risk systems up to date.
  • Implement and maintain VPN setups, security systems, and certificate management for secure access.
  • Monitor security system controls to align them with compliance standards.
  • Ensure smooth APC start of week.
  • Technical Leadership & Team Collaboration
  • Act as a lead for Malaysia CBDDT support teams, working closely with cross-functional teams to improve system reliability.
  • Initiate and facilitate innovation initiative for Malaysia CBDDT teams to increas...