APAC RCSC Service Excellence Team Manager

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Opportunity

As the APAC Regional Customer Service Centre (RCSC) Service Excellence Team Manager, you will be the strategic engine driving operational efficiency and digital innovation across the region. Based in Kuala Lumpur, you will lead a team dedicated to transforming service data into actionable insights and ensuring our digital tools—from AI-driven chatbots to predictive monitoring—are seamlessly integrated into the customer journey.

In this pivotal leadership role, you...