APAC HR Operations Lead - Shared Services

Responsibilities

• Lead APAC HR operations across the full employee lifecycle, including HR enquiries and case management
• Drive process improvement, standardisation, and operational efficiency
• Manage and grow a high-performing shared services team
• Partner with regional stakeholders and manage escalations
• Ensure compliance and governance across multiple markets
• Support HR transformation and continuous improvement initiatives
• Monitor SLAs/KPIs to drive service performance

Qualifications

A successful candidate should have:

• 10+ years of HR experience within shared services (SSC), global business services (GBS), or HR operations, with strong ownership of the end-to-end employee lifecycle (onboarding to offboarding)
• Proven track record managing regional or multi-country HR operations across APAC
• Strong experience leading, stabilising, and scaling...