AOG Desk Officer

Scope of Position

• Main focal point for FHS customers requiring component support under AOG and CRI priority.
• Daily management of incoming AOG and CRI Exchange Order to ensure that our customer's aircraft are not grounded due to parts contracted with FHS.
• Identify the suitable solution within the FHS Supply chain and treat the customer request within the FHS internal set KPIs and the contractual obligation with the customers.
• Dealing with the entire end to end process — from customer requests to monitoring the shipment and delivery of the component.
• The job position is organized in shifts, inducing working during nights, weekends and public holidays.

Key Responsibilities

• Manage incoming AOG and Critical Exchange Orders from FHS Customers (Airlines) and take action to ensure the release and delivery of the required components within the contractual lead‑time.
• Identify customers’ needs,...