Analyst, O2C (1 Year Contract- Renewable)

Elanco • Seksyen 13, Selangor • Posted June 14, 2026

About the Role

Responsibilities:

  • Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations.

  • Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers to ensure seamless delivery to customers.

  • Work closely with logistic service providers (LSP) or warehouse personnel to ensure the accuracy and timelines of the fulfilment of outbound shipments.

  • Generate billing according to the established Elanco billing policy and comply with countries tax requirement. 

  • Handle product related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with the compliance.

  • All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request proces...