ANALYST

TITLE: Analyst - Technology Services
RANK: Analyst
Reporting to: Process Manager - Technology Services

Responsibilities

• Responsible for ensuring to work with concerned teams in troubleshooting of technology problems.
• Ensures that proper troubleshooting techniques, protocols and tools are used in coming up with recommendations and solutions.
• Ensures that technical recommendations are properly thought of/analyzed and based on hard facts.
• Provides regular updates on the troubleshooting to the team, management, and client.
• Ensures that incident report and RCA is released within SLA post the troubleshooting work and liaise with concerned groups for the resolution.
• Responsible for the documentation of RCA/ICA and follow through on pending deliverables till closure.
• Responsible for the routine checking of the operational condition of the accounts and ensures potential issues are reported for immediate att...