Analyst- Customer Service Operations

Experian • Mumbai, Maharashtra • Posted June 23, 2026

About the Role

Job Description

Job description

Role Title: Data Correction / OLM Process Associate (or Analyst)

Function: Customer Experience / Operations / Data Governance

Reports To: Team Lead – Data Correction / Customer Operations

Role Purpose

To ensure accurate, secure, and compliant processing of customer data correction requests across systems, in line with regulatory requirements, internal policies, and risk controls. The role is critical in maintaining data integrity, reducing customer complaints, and ensuring audit readiness.

Key Responsibilities

1. Data Correction Processing

  • Handle end-to-end processing of customer data modification requests (KYC updates, profile changes, contact details, demographic corrections, etc.).
  • Validate customer requests against defined documentation and authentication requirements.
  • Ensure accurate system updates across all relev...