Analista Junior De Mesa De Ayuda Y Soporte En Sitio

Junior Help Desk and On-site Support Analyst
Recent graduates from technical careers
Location: Mexico City | Work Model: Hybrid | Role Type: Full-time
Are you interested in providing technical support and helping people solve technology issues effectively?
Are you looking for an opportunity to strengthen your knowledge in infrastructure, systems, and end‐user support?
At SoftwareOne, we are looking for a recent graduate from technology-related fields who is interested in developing within a hybrid role as a Help Desk and Technical Support Analyst.
In this position, you will provide both remote and on‐site support to users, ensuring an efficient, approachable, and high‐quality service experience.
You will have the opportunity to gain hands‐on experience in incident and request management, basic infrastructure support, equipment configuration and maintenance, while collaborating with different internal teams and participating in technology improvement initi...