Analista de Suporte à Gestão e Melhoria Contínua da Operação

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Responsible for managing and continuously improving operations by monitoring problems, anomalies, and improvement initiatives, ensuring compliance with deadlines, SLAs, and performance indicators. This role requires strong analytical skills, process-oriented thinking, and close collaboration with technical teams, business stakeholders, and external vendors, ensuring governance, quality, and traceability of de...