Analista de Costumer Service Pleno

TheCustomerServiceRepresentativeisacustomerserviceroleatthecompanyandserves asthemainpointofcontactforourinternalsalesteamandexternalcustomers. Theultimategoalinthisroleistoprovideexcellentcustomerservicetobothinternalandexternalcustomers,whichrequires a fine balanceofcustomerneedsandexpectationswithcompanypolicyandprocedures.

OurCustomerServiceRepresentativesnotonlyrepresentthevoiceofthecompany,butalsoserve as aplatformtoeducateourcustomersandpromotethecompanybycreatingopportunitiestoupsell,cross-sellandserve as a conciergeofresources. Inadditiontobeingcustomer-facing,thisroleworkswithvariousstakeholders,includingSales,FinanceandMarketing,tocreateanoverarchingapproachtobest-in-classcustomerservice.

Responsibilities and assignments

• Ascustomerissuesarrive, takeownershipofconcern(s)andresolvethemwithinKey PerformanceIndicators(KPIs)and,whennecessary,coordinateactivitieswithotherdepartmentstoensurecompletecustomersatisfaction;
• Identifyandpro...