Amazon Connect Architect

ELEKS is looking for an Amazon Connect Architect in Argentina and the US

ABOUT CLIENT

We are looking for a skilled Amazon Connect Architect to join our client’s engineering team, a top-5 insurance company in the US. The ideal candidate has hands-on experience designing, building, and configuring contact center solutions on the Amazon Connect platform.

REQUIREMENTS

• Amazon Connect contact flows, queues, and routing configuration
• Integration with AWS services (Lambda, DynamoDB, S3, Lex)
• CRM integrations (Salesforce, ServiceNow, or similar)
• IVR design and conversational flow development
• Telephony and contact center operations knowledge

NICE TO HAVE

• Experience in healthcare or regulated industries
• Familiarity with HIPAA compliance requirements

RESPONSIBILITIES

• Design, build, and configure contact center solutions using Amazon Connect
• Develop a...