Alabang Site! No bpo experience required! Customer Service Rep!

Sagility Philippines B.V. Branch Office

On-site - Muntinlupa 1-3 Yrs Exp High/Senior High School Full-time

Job Description

• College degree of any 4-year course or Completed at least 2 years in College with 6 months customer service related experience
• Senior High School graduate with 1 year bpo experience
• High School graduate with 2 years bpo experience

• Handle inbound/outbound provider calls for voice support

• Address all queries from Providers (Eligibility and Benefits, Claim status, Authorization, other inquiring pertaining to the account of the Member) supported by the business.

• Understand the Account's Business Strategy and managed care direction.

• Utilize and be familiar with current system functions, applications and enhancements.

• Additional responsibilities include development and training of self and co-workers.

• Suggest and shares ideas for system improvements.

• ...