Airport Journeys Lead – Border Product Development

Heathrow • London, England • Posted July 09, 2026

About the Role

As a Services Lead – Border Product Development Manager, you will play a key role in driving strategic border initiatives, working across operational, commercial, security, and project delivery teams to develop and implement innovative solutions that enhance the passenger journey and operational performance. This is an exciting opportunity to influence major programmes, build relationships with senior stakeholders, and contribute to the delivery of transformative projects across Heathrow's border environment.


  • Lead and support the development and delivery of border-related products, services, and strategic initiatives across the airport environment. 
  • Provide subject matter expertise and ensure Border Force awareness and engagement in key projects, including border automation, wayfinding improvements, and baggage programmes. 
  • Build and maintain strong relationships with internal and external stakeholders, influencing outcomes and driving collaboration across...