Airfreight Import Agent

Maersk • South Korea, Seoul • Posted June 18, 2026

About the Role

Key Responsibilities

  • As a primary point of contact for customer service, ensuring customer satisfaction by high-quality & timely service in cooperation with customers, colleagues, and overseas counterparts

  • Execution of daily operations, ensuring to meet KPIs, and handling customer reports

  • Arrangement of truck, packing, customs clearance, air space booking, transport document issuance, communication, billing, etc. for air exports, imports, and cross trades.

  • Simple negotiation, vendor management, GP maximization, SOP creation & adherence, troubleshooting, other ad-hoc assignments

    • We are looking for

  • Obsessive customer-centricity

  • Ability to work with good self-organization, accuracy, and priority even under pressure

  • Strong interpersonal & communication skills with external & internal stakeholders

  • At least 1 year experience in airfreight operations