Air Freight Customer Service Specialist

The Customer Service Specialist – Air Freight is responsible for providing excellent customer support throughout the air freight shipment process. This role serves as the primary point of contact for customers, coordinating with internal departments, airlines, overseas offices, agents, and vendors to ensure timely and accurate shipment execution while maintaining high customer satisfaction.

Job Summary:

The Customer Service Specialist – Air Freight is responsible for providing excellent customer support throughout the air freight shipment process. This role serves as the primary point of contact for customers, coordinating with internal departments, airlines, overseas offices, agents, and vendors to ensure timely and accurate shipment execution while maintaining high customer satisfaction.

Key Responsibilities:

• Act as the main point of contact for customers regarding air freight shipment...