Ai Voice and Text bot engineer (Testing + PM)

Key Responsibilities

AI Development & Integration

- Build and deploy AI voice agents and chatbots (inbound and outbound) - Design conversational flows for sales, customer service, collections, and support - Integrate with APIs, CRMs (Salesforce, HubSpot, GoHighLevel), and telephony systems (Twilio, SIP, 3CX) - Work with LLM-based and speech-to-speech architectures

Testing & Quality Assurance

- Conduct end-to-end testing of AI conversations (voice and text) - Identify issues in latency, intent recognition, response accuracy, and conversation flow - Perform A/B testing and prompt optimization - Analyze transcripts, logs, and analytics to improve performance

Project Management

- Manage client deployments and timelines - Coordinate between engineering, sales, and customer success teams - Translate business requirements into AI workflows - Track deliverables and ensure timely execution

Optimization & Performance

- Im...