AI-Powered CX Experience Lead, Chatbot & Automation

Zeal Group is looking for an AI Client Experience Manager based in Malaysia. This role will lead AI-driven improvements in customer service, focusing on chatbot performance and service efficiency. Ideal candidates will have over 4 years in customer experience with practical experience in conversational AI.

The successful candidate will work with various teams to implement AI solutions, using data analytics to enhance customer support workflows and knowledge bases.