AI Platform Service Manager — Hybrid, ITIL‑Driven

Ultimate.ai is searching for a Technical Service Manager to oversee the end-to-end lifecycle of AI platform services, including operational management and compliance with ITIL best practices.

You will lead service delivery across multiple squads, ensuring that services meet performance standards while driving improvements and maintaining compliance with internal and regulatory requirements. This role requires strong experience in IT service management, cloud technologies, and stakeholder communication.