AI Innovation Lead: Customer and Agent Experience

Tp-8f723eaf • cape town, western cape • Posted May 29, 2026

About the Role

Tp-8f723eaf is looking for a dynamic Project Lead - Innovation to enhance customer and agent experiences using cutting-edge technologies, especially AI. The role involves implementing new systems and strategies to streamline interactions while leading cross-functional teams.

The ideal candidate will drive innovation projects with at least 2 years of relevant experience, showcasing strong analytical skills and a solid understanding of AI trends.

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