AI Conversation Design Manager

Role Summary

ClearGrid is seeking an AI Conversation Design Manager to lead the tactical execution and quality assurance of our borrower communications. You will be responsible for the effectiveness of every interaction across AI voice, SMS, email, WhatsApp and our self-service portal.

As a senior individual contributor or emerging leader you will own the end-to-end design of borrower journeys. You will be tasked with ensuring that our AI agents communicate with empathy, precision and context directly impacting conversion and debt resolution. This role requires a blend of creative UX design, analytical rigor and operational discipline.

Core Responsibilities

Conversation Design & Architecture

• Lead the design of complex conversation flows for AI voice and chat agents ensuring a balance between human‑centric empathy and operational efficiency.

• Refine communication attributes including tone, pacing and objection...