Aging Specialist
City of New York • New York, NY • Posted July 15, 2026
About the Role
Job Description
The NYC Aging Connect unit promotes the agency's services and priorities within NYC communities. NYC Aging Connects seeks a dynamic, motivated, and detail-oriented individual to serve as an Aging Specialist, reporting to the Director of Aging Connect. The responsibilities of the Aging Specialist include but are not limited to:
- Directly engage members of the community, caregivers, service providers, and other external stakeholders calling the Aging Connect Contact Center seeking information on resources, services, and opportunities for older adults, and help resolve concerns and issues through calls and emails.
- Accurately document and track calls from community members in NYC Aging’s Correspondence Tracking System (CTS) to ensure timely response, support, and assistance.
- Represent NYC Aging at various community events, resource fairs, community organizations, and tabling events as required, including delivering presentation to t...
The NYC Aging Connect unit promotes the agency's services and priorities within NYC communities. NYC Aging Connects seeks a dynamic, motivated, and detail-oriented individual to serve as an Aging Specialist, reporting to the Director of Aging Connect. The responsibilities of the Aging Specialist include but are not limited to:
- Directly engage members of the community, caregivers, service providers, and other external stakeholders calling the Aging Connect Contact Center seeking information on resources, services, and opportunities for older adults, and help resolve concerns and issues through calls and emails.
- Accurately document and track calls from community members in NYC Aging’s Correspondence Tracking System (CTS) to ensure timely response, support, and assistance.
- Represent NYC Aging at various community events, resource fairs, community organizations, and tabling events as required, including delivering presentation to t...