Agent/ Lead Agent - Customs Brokerage

Expeditors • Ho Chi Minh City, Ho Chi Minh City • Posted July 08, 2026

About the Role

Job Description

  • Support team working with customer to prepare & declare customs entry for inbound and outbound customs clearance.
  • Support team doing customs entry filing, physical inspection, customs liquidation at terminal (if request).
  • Fully understand and properly monitor all operational aspects of the Customs Brokerage department. This includes ensuring internal metrics, external KPIs, and operational process standards are met.
  • Set the standard for outstanding customer service and ensure that all client expectations are met according to the KPIs outlined in customer Standard Operating Procedures (SOP).
  • Ensure customer-specific reports are distributed per customer requirements outlined in Standard Operating Procedures (SOP).
  • Innovate and embrace a culture of constant improvement.
  • Review targeted customs entry declarations to ensure a high level of accuracy.
  • Represent the local operation Customs Brokerage te...