Agent Data Quality CSC (m/f/n)

Department : Sales | Location : Esch-sur-Alzette | Contract : 12-month fixed-term | Job Requisition N°19866

Your tasks 
 

•    You provide support to CSC agents on quality issues and complex customer requests
•    You share accurate, valid and complete data to internal interlocutors related to customer satisfaction, sales processes, MaCo process and other related topics
•    You collaborate with the Business Process Expert and participate in data quality activities to exchange, share, communicate the made observations
•    You ensure regular analysis of all exception cases (BPEM, Contract Management, Welcome Letter, Goodbye Letters, SEPA…) to be processed manually
•    You detect and assist in the correction of erroneous data
•    You propose process improvements based on your analysis
•    You participate in improvement projects and...