After Sales Technical Support

Responsibilities

• Customer Assistance : Provide technical support to customers by diagnosing and resolving product-related issues via phone, email, or in person.
• Troubleshooting : Conduct product testing, repairs, or maintenance, and ensure timely resolution of technical concerns while documenting service cases.
• Feedback and Reporting : Gather customer feedback, escalate unresolved issues, and collaborate with internal teams to improve product performance and customer satisfaction.

Qualifications

• Education: High school diploma or equivalent; college degree may be preferred depending on the company.
• Experience: Previous retail or customer service experience is often preferred but not always required.

Skills

• Strong communication and interpersonal skills
• Ability to engage with customers and identify their needs
• Basic math skills for ha...