Advanced Service Desk Resolution Management

Advanced Service Desk Resolution Management

About the job Advanced Service Desk Resolution Management

ROLE DESCRIPTION:

• Primarily responsible for customer interaction and management of infrastructure services
• Answers inbound customer requests
• Assist with maintenance of customer service SLAs
• Work with senior level admins to determine and resolve high level problems
• Management of production infrastructure hardware/software and related technologies
• Identify & troubleshoot server configuration and/or performance irregularities
• Develop procedures to respond to these irregularities in a timely manner
• Ensure infrastructure is properly monitored
• Infrastructure alerts are addressed in a timely and thorough manner
• Oversee the execution and completion of assigned tasks
• Document and improve existing processes
• Support for IT Property Location ...