Advanced Associate, Customer Service
Pearson • India, India • Posted July 13, 2026
About the Role
The Advanced Associate, Customer Service is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handling escalated service-related issues.
Primary Responsibilities
* Level 2 and Level 3 Escalation calls
* Directly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of business
* Prepare client reports
* Act as an escalation point for service-related problems
* Promote client programs and products
* Determine additional opportunities and possible operational trouble areas
* Input accurate customer information into the database
* Assist in training and monitor...
Primary Responsibilities
* Level 2 and Level 3 Escalation calls
* Directly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of business
* Prepare client reports
* Act as an escalation point for service-related problems
* Promote client programs and products
* Determine additional opportunities and possible operational trouble areas
* Input accurate customer information into the database
* Assist in training and monitor...