Administrator, Bxt, Benefits, Service Excellence

Be part of Amazon's HR team and help shape the benefits experience for every Amazonian. We are looking for an Administrator BXT, Benefits Service Excellence to own end-to-end process management and drive operational excellence across benefits operations.In this role, you will manage cases and escalations, coordinate with vendors, execute payroll reporting, and lead process improvement initiatives — all while ensuring compliance and timely delivery against SLAs. You'll dive deep into systemic issues, identify root causes, and implement solutions that enhance efficiency and outcomes for the team.Position ResponsibilitiesCase & Escalation Management- Provide case management support for items raised by HRA II- Own escalation management and drive timely resolution within SLAProcess Management- Execute vendor and payroll reporting (medium complexity)- Manage adjudication processes (medium to high complexity)- Perform manual enrollment and withdrawal processes (medium complexity)Troubleshooti...