Administrative Manager
Flagship • norwich, england • Posted June 12, 2026
About the Role
What you’ll be doing
- Leading and developing Team Leaders and their teams across multiple M&E workstreams to deliver a brilliant, customer‑centred service.
- Coordinating internal engineers and external contractors to deliver safe, compliant and efficient services at scale.
- Ensuring statutory, regulatory and contractual obligations are met through strong controls, accurate records and robust assurance processe s.
- Using performance data, KPIs and service insight to manage delivery, identify risk and drive continuous improvement.
- Taking ownership of complex, high‑risk or escalated customer issues and complaints, resolving them fairly and capturing learning to improve future outcomes .
- Acting as a visible leader and decision‑make r in a fast‑paced operational environment, supporting teams through change and transformation .