Administration & Customer Service Assistant

Busways • Pymble, New South Wales • Posted July 02, 2026

About the Role

 Administration & Customer Service Assistant
Administration and Customer Service Assistant (Kempsey) â Full Time 
Kempsey, NSW
Ready for your next opportunity? Busways is looking for an Administration and Customer Service Assistant at our Kempsey depot. You have the chance to make a key difference in the community by ensuring safe and reliable transport services every day!
What You’ll Be Doing:
Investigate and respond to customer feedback in collaboration with Transport for NSW (tfNSW) through the TfNSW Salesforce CRM
Support Busways’ compliance with KPI’s to Customer Service and Response to Customer Feedback
Assist with evidence gathering (e.g. CCTV, journey data and staff statements) to support complaint investigations
Provide administrative support for investigations, contract reporting, and service delivery activities relating to customer complaints and feedback


        
    