Account Technical Support Agent
SA Commercial (Pty) Ltd • Cape Town, Western Cape • Posted June 05, 2026
About the Role
ACCOUNT TECHNICAL SUPPORT AGENT
We are looking for a highly motivated and detail-oriented Account Technical Support Agent to join our dynamic team. If you are passionate about customer service, problem-solving, and technical/account support, this opportunity is for you!
Key Responsibilities
As an Account Technical Support Agent, you will:
We are looking for a highly motivated and detail-oriented Account Technical Support Agent to join our dynamic team. If you are passionate about customer service, problem-solving, and technical/account support, this opportunity is for you!
Key Responsibilities
As an Account Technical Support Agent, you will:
- Deliver excellent customer service using strong communication and listening skills
- Provide professional telephonic and email support to customers
- Accurately capture and log service calls with high attention to detail
- Provide product guidance using IFU (Information for Use) documentation
- Update and maintain accurate business and account information
- Support customers with accounting queries, including HMRC regulations and compliance
- Resolve complex accounting issues such as VAT ...