Account Specialist

1. Main responsibilities - Conduct outreach via phone, email, and SMS for interviews, manage employer relationships, track and improve hiring metrics, drive placements to meet KPIs, and build long-term partnerships.

2. Job seeker support - Recommend jobs and highlight benefits, review profiles and resumes to match with openings, suggest resume or profile improvements, and explain employer requirements.

3. Employer support - Address hiring needs effectively, promote Jobley candidates and services, retain and grow employer accounts, schedule interviews according to preferences, and submit qualified candidates regularly.

QUALIFICATIONS:

• 3+ yrs contact center (B2B/SaaS), ≥1 yr tenure per role.
• Strong customer satisfaction record.
• Independent, startup mindset.
• Excellent English communication.
• Skilled in multitasking/tools.
• 3+ yrs B2B/SaaS experience.
• SaaS customer success experien...