Account Manager II
NBT Bank • Williamsville, NY • Posted July 01, 2026
About the Role
Pay Range: $20.61 - $27.49
Under limited supervision, performs customer service and sales by responding to telephone, written, and face-to-face communications from individual and small business internal and external customers. Serves as the customer's advocate by facilitating communications between the customer and carrier regarding insurance coverage. Independently and or collaborates with Business Development Manager and/or Producer to identify potential coverage gaps and recommends best offering to customer and/or Business Development Manager/Producer. Adheres to department procedures and guides to ensure accurate responses and customer satisfaction. Some degree of travel may be necessary.
Education and Experience:
+ Associate degree and 4-years relevant work experience or equivalent combination of education and experience required
+ Bachelor degree preferred
+ Property & Casualty Broker's license and/or Life, Accident, ...
Under limited supervision, performs customer service and sales by responding to telephone, written, and face-to-face communications from individual and small business internal and external customers. Serves as the customer's advocate by facilitating communications between the customer and carrier regarding insurance coverage. Independently and or collaborates with Business Development Manager and/or Producer to identify potential coverage gaps and recommends best offering to customer and/or Business Development Manager/Producer. Adheres to department procedures and guides to ensure accurate responses and customer satisfaction. Some degree of travel may be necessary.
Education and Experience:
+ Associate degree and 4-years relevant work experience or equivalent combination of education and experience required
+ Bachelor degree preferred
+ Property & Casualty Broker's license and/or Life, Accident, ...