Access Services Coordinator / Customer Service Rep

Job description:

Legacy Staffing has partnered with Case Western Reserve University to identify customer-focused and adaptable professionals for an opportunity within their Access Services department.

This is an excellent opportunity for someone who enjoys helping people, learning new systems, and working in a fast-paced office environment where no two days are exactly the same. The ideal candidate is technologically savvy, patient, detail-oriented, and able to think critically while navigating a variety of situations and customer needs.

Responsibilities:

• Provide front-line customer service and support


• Assist students, faculty, staff, and visitors with questions and requests


• Utilize multiple computer systems and office technologies


• Navigate and resolve issues in a professional and timely manner


• Maintain accurate records and documentation


• Adapt to ch...