4PL CX Team Leader

Maersk • Quan 2, Ho Chi Minh City • Posted June 10, 2026

About the Role

The first point of contact for CS Agent to escalate operations issues, customer complaint. Customer relationship builder. Performance management.

The 4PL CS Team Leader is responsible for:

  • Support 4PL CS Manager in leading and managing the CS teams to focus on the key Customer Service Drivers:

    • + Easy to Do Business with

    + Timely Delivery of Documents;

    + Pro-Active Notification;

    + Exception Management;

    + Efficient claim handling

    + Ensure service delivery alignment with agreed client SLA’s.

  • Ensure that the CS teams adhere to service standards for:

    • + Coordinating relevant stakeholders to perform end-to-end shipment process.

    + Resolving issues/query from relevant stakeholders.

    + Responding to customer enquiries.

  • Monitor data integrity of systems.

  • Responsible for cross sell/up sell, customer retention.

  • Follow up on Outstanding payments.

  • Implemen...