2nd Line Technical Support Engineer

2nd Line Technical Support Engineer

Provide technical support and advanced diagnostics for residential and business fibre internet clients. Johannesburg. Fibre Internet / ISP / Networking industry. R14 000 - R18 000.

About Our Client

The company operates in the fibre internet, ISP, and networking industry. It provides residential and business fibre connectivity, LAN networking, routers, and VoIP services.

The Role

This role exists to take ownership of escalated support requests and perform advanced diagnostics to ensure high levels of customer satisfaction. It contributes to the business by resolving complex issues related to fibre, routers, and VoIP services while maintaining service level agreements. The main focus areas include remote troubleshooting, ticket management, and providing on‑site technical support for connectivity and networking infrastructure.

Key Responsibilities

• Provide 3+ years of technical s...