2nd Line support

Jago Consultants • Birmingham, England • Posted June 07, 2026

About the Role

Job Description

2nd Line Support required in Birmingham. My client is an award-winning IT consultancy that delivers ambitious transformational projects for large-scale enterprise organisations. Their priority is to develop close and enduring partnerships with clients by consistently delivering high quality systems and services. They work with the UK’s leading companies to build visionary digital products and the majority of their clients have remained with them over many years and continue to provide personal recommendations. 

The successful candidate will interrogate into a small friendly team who provides the internal IT function, and will assist in providing day to day support to 50 employees / contractors who will be working either in the office or remotely.

Position Overview – 2nd Line Support 

  • Responding to clients tickets

  • Monitor, manage and prioritise tickets

  • Taking ownership of problems / issues 

  • ...