2nd Line Service Desk Analyst

TBA Group • Leicester, England • Posted June 08, 2026

About the Role

What are we looking for?

You will have a strong customer-focused approach and be experienced in working in a support helpdesk environment with an ability to work calmly and efficiently. You will work proactively both independently and as part of a team delivering high quality outputs and driving operational and customer service excellence.

After a period of initial training, the role will require working as part of a 24x7 shift team (including bank holidays and out- of-hours)

  • Application Maintenance/Support experience
  • Experience of working in a IT Service Management environment and with ITIL
  • Someone comfortable working with both Linux and Windows operating systems
  • Someone that has the ability to diagnose issues in complex software applications by working through log files / interpretation of data
  • Good SQL knowledge
  • Good knowledge of IT networking

    • Job Description

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