2nd Line Infrastructure & Desktop Support Analyst

Description

Greenergy delivers safe, efficient and reliable fuel solutions to customers across road, aviation and marine sectors. As an international transportation fuel supplier, we combine traditional and renewable energy solutions to support our customers through the energy transition.

Department: Information Technology

Location: London

Key Responsibilities

• Provisioning, configuring, and maintaining end‑user devices whilst delivering excellent customer service focused on quality ITSM system input, first‑touch resolution, and meeting any SLA obligations
• Fix issues across desktops, laptops, printers, mobiles, and other hardware
• Visit local depots to install, configure, and repair kit (PCs, servers, switches)
• Managing lifecycle activities: setup, patching, upgrades, and decommissioning
• Troubleshooting hardware and software issues for users across the organisation
• Diagnos...