24/7 Contact Center Operations Leader

A leading banking institution is seeking a Team Supervisor to manage a team providing 24/7 customer support. The role involves supervising daily operations, ensuring service level compliance, coaching team members, and monitoring performance metrics. The ideal candidate will bring experience in team leadership and customer service, fostering a motivational environment and continuous improvement. This is a critical position aimed at enhancing customer satisfaction and operational effectiveness.
#J-18808-Ljbffr