1st / 2nd Line IT Support Analyst - Leeds - Professional Services REF 765

Interface Recruitment UK • leeds, england • Posted June 20, 2026

About the Role

1st / 2nd Line IT Support Analyst – Leeds – Professional Services REF 765

Work Hours: 35 hours per week (07.00 - 19.00 with 1 hour for lunch). Flexibility is required according to workloads and requires on-call support after probationary period.

Industry: Professional Services

JOB PURPOSE:

The IT Technician will be responsible for providing 1st and 2nd line support for desktop hardware, software, and business systems.

DIMENSIONS:

Working within a team of 2 people reporting into the IT Service Team Leader. Development of the IT role and knowledge within the business.

Responsibilities:

  1. Support the business by providing 1st and 2nd line technical support.
  2. Administration of accounts in Active Directory and Microsoft Exchange.
  3. Liaise and work with external and internal technical contacts on incident resolution.