Sr. Associate Sales

  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2018-07-09T01:01:59+00:00 2 weeks ago
  • Category:

Our Senior Associates (full-time) support the leadership team through operational execution and delivery of a rewarding customer experience.OurSenior Associates (full-time) are part of a retail team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Senior Associate (full-time) position and demonstrate Harbor Freight Tool’s Core Principles.Profit MaximizationConsistently exhibit expected behaviors to exceed financial goalsModel participation in company programsAssist and participate in special eventsOperational ExecutionIs a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibilityMentor and model adherence to Standard Operating ProceduresLead timely and accurate completion of workloadEnsure compliancetocompany policies and proceduresTalent OptimizationModel job proficiency and expected behaviorsContribute to a team-driven atmosphereCustomer ExperienceProvide and model a helpful customer experienceEnsure items are in-stockEnsure items are priced rightMaintain a safe, clean, and organized retail storeSuccess DriversAction OrientedIs action oriented and full of energyEnjoys working hardShows initiativeFlexibleLearns quickly when facing new problemsAdapts to and supports changeEnjoys the challenge of unfamiliar tasksComposureIs calm and professional under pressureDoes not become defensive or irritatedFunctional / Technical SkillsHas the functional and technical knowledge and skills to do the job at a high level of accomplishmentSolid judgment anddecision makingskillsCustomer FocusActs with internal and external customers in mindUnderstands how operational execution directly affects the customer experienceEstablishes and maintains effective relationships with customers and associates through respectful and effective communicationShared DutiesProfit MaximizationAdherence to Injury Illness Prevention ProgramParticipate in execution of special event playbooksParticipate in execution of Physical Inventory Standard Operating ProcedureTalent OptimizationCommitment to continued learning and self-developmentDrive and support teamworkRespond to questions and provide information to associates as neededOperational ExecutionDaily Download and Communication Center reviewAct as witness for till, safe, and deposit countsExecution of:Planograms/Display PlannerPricingExecution of the Merchandise Management process:Floor First ReceivingReplenishmentRecalibrationCycle CountsComplete forklift certification and operate as neededCustomer ExperienceMeet Customer Experience expectationsFriendlyAvailableQuickModel and participate in:Name CollectionExtended Service Plan ProgramInside Track Club ProgramEfficient processing of transactionsExecution of daily cleaning checklistExecution of store and stockroom recovery standardsPosition-Specific Duties – SalesAll Senior Associate (full-time)responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned.ExperienceMinimum of one year experience in retail or Customer ServiceEducationHigh School graduate/Equivalent preferredPhysical RequirementsAbility to communicate with customers and associates in person and via e-mail and telephoneAbility to intermittently lift, push and/or pull up to 50 poundsRequires standing and moving for an entire shiftAbility to lift, bend, kneel, climb, crawl and/or twistAbility to safely climb up and down a ladderAbility to become forklift certified and physically able to operate a forklift in accordance with IIPP AvailabilityAbility to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business. Regular attendance is an essential function of the job