Head of Professional Services Job in Montevallo Recruiting by Seekup Strategies

Job DescriptionJob DescriptionResponsibilitiesBuild a class leading Professional Services Team focused on value creation for the Life Sciences industry.Leadership of delivery engine with clear project management, resource forecasting and articulation of customer value creationYou will develop an understanding solution and leverage your experience to guide our teams through implementations, scope new and follow on projects, and to build processes on that scale.Direct the activities of the team through ongoing oversight of active implementations, ensuring project teams deliver on time, within budgets, with high quality scientific outcomes.Actively manage practice financials including team utilization, budget vs actual hours and project marginsEnsure teams follow best practice implementation processes and identify opportunities to improve our rollout methodologies and tools.Develop relationships at senior levels in our customer's organizations including with executive sponsors, key business and IT stakeholders, and project team leaders.To be successful in this role, you must be comfortable with Life Sciences R&D processes and scientific concepts and be able to speak confidently and build relationships with Scientific and IT leaders at leading Pharma and Biotech organizations.Have a pragmatic approach to Professional Services focused on customer value creation.An engineering and product mindset that is oriented towards us building the best solutions for the Life Sciences industry.Strongly influencing the product roadmap to ensure that services projects are streamlined and efficient. A collaborative approach to deal shaping, ensuring estimations, pricing and contracts are aligned with the best path to customer value creation.Data-driven, constantly optimized budgeting and staffing forecast.Collaborate across our client to bring access to product, engineering, and science teams.Foster an agile culture and delivery process/best practice methodology for opportunity development and supporting new product and services initiatives.Develop and maintain high customer satisfaction standards and customer value. Understand why a customer is buying a product or service and ensure success. Monitor results and adjustments as needed.Embrace change and relentlessly focus the team to increase productivity, delivery experience and time-to-value.RequirementsYou must be a proven leader who can drive a professional service team from hiring and staffing, to managing project and practice financials, to managing and mentoring your team, to leading customer governance and negotiations.10+ years’ experience in service delivery experience in customer-facing rolesLife Science industry experience a clear benefit if no experience extreme curiosity around scientific use cases will be a requirement.You must be a hands-on leader who enjoys working closely with their teams and with their customers to drive successful implementations.You must be able to think and act strategically as well as get into the details of our projects, and our product.Deep expertise in project and program management for enterprise software including internal and external team management, scope & budget control, program governance, executive reporting, and project financials.Ability to understand extremely complex implementation projects and direct the team to the highest value activities.Entrepreneurial spirit can excel in a fast-paced environment.Strong communication skills - customer and internal stakeholdersProven track record of creating marketing materials for Professional Service offerings.Strong customer facing skills.Ability to develop clear action plans and drive processes and implement procedures.Results oriented with the ability to prioritize multiple objectives.
#J-18808-Ljbffr