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Food Service Supervisor American Jobs® - Ai Resume Scoring

Food Service Supervisor


Description:

THIS IS POSITION IS PER DIEM, AS NEEDED. MAINLY WEEKEND AND EVENING COVERAGE.

At Brigham and Women’s Hospital, we value the strength that comes from adopting diversity and fostering community. Our commitment to equity drives our dedication to providing quality care and creating opportunities for everyone, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, or any other aspect of human diversity.

As part of the Room Service team, the Food Service Supervisor plays a pivotal role in ensuring the delivery of high-quality food and exceptional service to patients, guests, and staff in a friendly and timely manner. Responsibilities include supervising the Room Service team: Call Center Operators, Guest Service Attendants (GSAs), Dish Attendants, and Cooks. The focus is on guaranteeing that patients receive prescribed foods and guests, and staff get requested food in accordance with federal, state, and local food safety guidelines outlined in the Food Service Department's HAACP program.

Key Duties and Responsibilities:

  1. Coordinate the Room Service Team to deliver patient trays within 45 minutes and initiate tray collection no later than 1 hour after delivery.

  2. Empower the Room Service Team to deliver the highest quality food and service.

  3. Ensure patient trays are 100% accurate to the printed kitchen ticket and take corrective action as needed.

  4. Operate the hospital computer system, alerting the team to dietary restrictions and allergies.

  5. Maintain inventories and ensure readiness for each meal period and ensure availability of dirty tray trucks on each floor.

  6. Adhere to cash handling policies without accepting gratuities.

  7. Advise and assist in maintaining quality assurance standards for sanitation and safety.

  8. Create weekly schedules, adjust daily schedules, and collaborate with other supervisors and managers for adequate staffing.

  9. Actively participate in employee training and orientation.

  10. Handle multitasking and pressure associated with time constraints.

  11. Conduct employee performance evaluations and provide counseling as needed.

  12. Supervise and participate in sanitation and safety procedures, including the HAACP program.

  13. Adhere to departmental and hospital policies and procedures.

  14. Participate in other assigned duties.

Qualifications:

QUALIFICATIONS:

1. This role calls for proficiency in English, encompassing reading, writing, and verbal communication skills. Candidates should be able to follow and provide both oral and written instructions and possess the ability to absorb and apply training optimally. A key aspect of the position involves fostering connections with patients, hospital personnel, and colleagues.

2. High school education or equivalent experience and 1-2 years of work experience, preferably in food service or customer service.

3. Knowledge of therapeutic diet orders.

4. Knowledge of the food and restaurant regulations set by US Public Health, Massachusetts and Boston City Health Codes and Joint Commission on the Accreditation of Hospitals.

5. Must have digital literacy and basic math knowledge, including ability to work with money.

6. Knowledge of Window, Word and Excel spreadsheet is strongly recommended.

Skills/Abilities/Proficiencies required:

1. Must be cheerful and friendly, flexible, a hard-worker, and works well as part of a team.

2. Must have good hand-eye coordination. Overall body coordination. Good span of concentration.

3. Ability to connect with employees, staff members, patients, or general public, to promote and maintain calm work conditions.

4. Capable of upholding the privacy of patient information acquired through the hospital computer system and employee details sourced from employee files.

5. Train, implement and carry out new or updated policies and procedures and motivate, evaluate, and counsel employees.

6. Talk on the telephone and in person to patients, guests, and staff in a cheerful, supportive manner.

7. Take and record food equipment temperatures accurately and appropriately.

8. Complete inventory of food, supplies, and menus and make appropriate adjustments to reduce waste.

9. Lead and coordinate a team with a variety of racial and cultural backgrounds to ensure the team meets operational goals.

EEO Statement

Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.


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United States Jobs offered in: English